Regional Client Experience Manager

Job Summary

A company is looking for a Regional Manager of Client Experience to lead a team of Account Managers and enhance client relationships.

Key Responsibilities

• Manage the success and professional growth of a team of Digital Account Managers
• Oversee daily activities and digital marketing performance to identify expansion opportunities and churn risks
• Act as the primary point of escalation for complex customer issues and implement effective solutions

Required Qualifications, Training, and Education

• Proven experience managing a large client portfolio in a digital marketing or SaaS environment, preferably in automotive tech
• Strong technical knowledge of digital marketing technologies, including Search, Programmatic, and Social Media
• Experience in coaching and mentoring Account Managers while tracking performance metrics
• Familiarity with Account Management best practices and ability to teach these methods
• Data-driven decision-making combined with a human-oriented approach to relationship management