Regional Concierge Navigator

Job Summary

A company is looking for a Regional Concierge Navigator to provide outreach and support to members in navigating their healthcare and benefits.

Key Responsibilities

• Provide specialized member support and conduct member engagement activities
• Assist members with scheduling appointments, resolving issues, and ensuring access to care
• Communicate updates and coordinate care with healthcare providers

Required Qualifications

• Minimum 1 year of customer service experience
• High School Diploma or GED required
• Knowledge of ICD-10 and CPT codes
• Ability to navigate Medicare Advantage or HMO systems
• Bilingual skills in languages such as Spanish, Vietnamese, or Mandarin are preferred