Regional Customer Success Manager

Job Summary

A company is looking for a Regional Manager, Customer Success.

Key Responsibilities

• Lead and develop a team of Customer Success Managers for enterprise customers
• Partner with Sales leadership to define and execute regional strategy aligned with customer success goals
• Leverage data and analytics to inform strategic decisions and improve business outcomes

Required Qualifications

• 12+ years of experience in customer-facing roles within SaaS or enterprise technology environments
• Proven experience leading and scaling high-performing Customer Success teams
• Demonstrated ability to partner effectively with Sales leadership
• Experience working with large enterprise customers in a SaaS/PaaS model
• Strong business acumen with a data-driven approach to decision-making