Regional Customer Success Manager

Job Summary

Regional Customer Success Manager is a full-time position responsible for leading a team of Customer Success Managers in the Asia Region, focusing on customer relationships, renewals, and team development.

Key Responsibilities

• Lead and develop a team of Customer Success Managers in the Asia Region
• Act as the senior customer success contact and executive sponsor for customers
• Collaborate with cross-functional teams to drive customer value and satisfaction

Required Qualifications

• 10-15 years of customer-facing experience in Customer Success or related fields
• Experience in defense industries, including sales and project management
• Direct management experience with a focus on team development
• Experience in intelligence collection and analysis, preferably space-based or geospatial ISR
• Exceptional negotiation and presentation skills