Regional Director, Customer Success

Job Summary

To lead and inspire a team of Customer Success Managers, the fully remote Regional Director, Customer Success will drive recruitment, onboarding, and strategic growth initiatives for enterprise accounts while collaborating cross-functionally to enhance customer experiences.

Key Responsibilities

• Build and scale a high-performing team of Customer Success Managers, fostering a culture of accountability and continuous learning
• Oversee customer health and technical adoption across enterprise accounts, maximizing lifetime value and identifying expansion opportunities
• Collaborate with Sales and Product teams to align customer health data with commercial strategies and manage feedback loops for product improvement

Required Qualifications

• 3+ years of experience managing and scaling Enterprise Customer Success teams, with a total of 7+ years in the tech/SaaS customer success ecosystem
• Demonstrated experience in scaling teams through rapid growth phases and defining new workflows and strategies
• Extensive experience managing high-touch relationships with Fortune 500/Enterprise clients
• Proven ability to effectively partner with Sales, Support, and Product organizations
• Strong operational familiarity with modern tech stacks, including CRMs and customer support platforms