Regional Director of Customer Success

Job Summary

A company is looking for a Regional Director of Customer Success - AMER West.

Key Responsibilities

• Lead teams of Technical Account Managers (TAMs) and Customer Experience Managers (CEMs) in the region, providing coaching and mentorship
• Act as the voice of the customer, celebrating successes and addressing risks proactively
• Be accountable for metrics and KPIs related to deployment, product adoption, and customer security risk

Required Qualifications

• 10+ years of leadership experience in cybersecurity, cloud computing, or related fields
• Hands-on experience with cloud infrastructure and a strong understanding of cloud computing
• Proven track record of engaging with customers at CxO, VP, and Director levels
• Ability to thrive in ambiguity and work independently in a fast-paced environment
• Strong organizational and time management skills