Regional Host Account Manager

Job Summary

Leading a team of Host Account Managers, the full-time Regional Host Account Manager will drive performance through data analysis, coaching, and operational execution while ensuring a high-quality experience for hosts in a fully remote environment.

Key Responsibilities

• Coach, develop, and manage a team of Host Account Managers to foster accountability and high performance
• Monitor regional KPIs and implement data-driven strategies to enhance occupancy, retention, and overall portfolio health
• Serve as the senior escalation point for complex host issues and collaborate with cross-functional teams to improve the host experience

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or related fields, with at least 2 years in a leadership role
• Proven ability to coach and develop individuals into high-performing team members
• Strong operational mindset with the ability to manage competing priorities effectively
• Data fluency to interpret performance metrics and translate insights into actionable strategies
• Experience in property management, hospitality, real estate, or marketplace businesses is preferred