Regional Service Manager

Job Summary

Leading field service operations, the full-time salaried Regional Service Manager will deliver high-quality after-sales service across an assigned region, managing third-party service providers and driving customer satisfaction, productivity, and cost efficiency in a remote environment.

Key Responsibilities:

• Lead all service operations within the assigned region, ensuring high quality, timely, and efficient service delivery
• Manage field technicians and third-party service providers, including performance, capacity, and cost control
• Monitor and drive key performance indicators including productivity, customer satisfaction, cycle time, and warranty cost

Required Qualifications:

• Bachelor's degree in Business, Operations, or related field, or equivalent experience
• 7-10 years of experience in appliance service or field service operations
• 3+ years of experience leading service teams or managing field service operations
• Experience managing third-party service providers and contractor networks
• Strong understanding of scheduling, routing, and service delivery operations