Regional Shift Lead

Job Summary

A company is looking for a Regional Shift Lead to ensure a seamless Client and Care Pro experience through effective team support and coordination.

Key Responsibilities

• Support the Regional Associate team in staffing efforts and managing escalations
• Provide feedback and coaching to Regional Associates to enhance their performance
• Coordinate with market team members to manage client accounts and care plans effectively

Required Qualifications

• 3+ years of experience in a customer service role
• 6+ months in a complex client or patient management position
• 1+ years in a lead role
• Strong commitment to quality care and exceptional customer service
• Flexibility to work on at least one weekend day