Regional Shift Lead

Job Summary

A company is looking for a Regional Shift Lead.

Key Responsibilities:

• Provide exceptional service to clients and Care Pros through Market Associate support
• Prioritize work within the market team to meet the dynamically changing needs of partners, clients, and Care Pros
• Effectively stabilize issues and service complications that require escalation and support the market team to provide a timely and thorough resolution

Qualifications:

• 3+ years of experience working in a customer service role
• 6+ months of experience working in a complex client or patient management position or demanding customer service role
• Strong commitment to providing the highest quality of care and sensitivity to client needs along with exceptional customer service and client orientation
• Availability to work Sunday-Wednesday, 1:30pm-12:00am CST