Regional Workforce Management Manager

Job Summary

A company is looking for a Regional WFM Manager to optimize workforce planning and management across a specific region.

Key Responsibilities

• Develop and drive workforce strategies aligned with business objectives
• Oversee end-to-end WFM operations, including forecasting, scheduling, and real-time adjustments
• Monitor performance metrics (KPIs) and implement improvements

Required Qualifications

• Minimum 7+ years of experience in workforce planning, forecasting, and operations management
• Minimum 3+ years in a leadership position
• Experience managing multiple clients simultaneously
• Bachelor's degree in Economics, Business, Statistics, Mathematics, or a related field (or equivalent experience)
• English proficiency at C1 level or higher; additional languages are a plus