Registered Polysomnographic Technologist

Job Summary

To support customer needs in medical device operation, the full-time Product Support Specialist will provide technical assistance via phone and remote tools, participate in weekend support coverage, and engage in an on-call rotation for after-hours escalations.

Key responsibilities:

• Guide customers through product operation, configuration, and best practices
• Troubleshoot hardware, software, and networking issues efficiently
• Deliver timely solutions and proactively follow up to ensure customer satisfaction

Required qualifications:

• Associate degree in a related field or 2+ years of relevant experience in clinical neurophysiology, IT, or biomedical technology
• Associate's or Bachelor's degree in Polysomnographic Technology or Electroencephalograph Technology from a CAAHEP-accredited program (preferred)
• Active credentials as a Registered Polysomnographic Technologist (RPSGT), EEG Technologist (REEGT), and/or Certified in Neurophysiologic Intraoperative Monitoring (CNIM) (a plus)
• At least 1 year of clinical experience as a sleep/EEG technician or 2+ years in help desk or network support (preferred)