Registration and Financial Specialist

Job Summary

Working remotely in a full-time capacity, the Registration and Financial Resolution Specialist will manage patient communications, verify insurance eligibility, and resolve accounts while providing exceptional customer service from Monday to Friday, 8 AM to 5 PM PST.

Key responsibilities

• Serve as the initial point of contact for patients, gathering demographic and insurance information while maintaining confidentiality
• Verify insurance eligibility and educate patients on billing and payment options, resolving any discrepancies
• Document all interactions and ensure accurate data entry into the system for efficient account resolution

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling, registration, or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment, preferably in a high-volume call center
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong analytical and problem-solving skills with the ability to multitask in a fast-paced environment