Registration and Financial Specialist

Job Summary

To support patient services, the full-time remote Registration and Financial Resolution Specialist will manage patient communications, verify insurance eligibility, and resolve account issues, while working Monday through Friday from 8 AM to 5 PM PST and must reside in the Mountain or Pacific time zones.

Key responsibilities

• Serve as the initial point of contact, gathering patient demographic and insurance information while ensuring confidentiality
• Verify insurance eligibility and educate patients on billing and payment options, resolving any discrepancies
• Document all interactions and maintain accurate records in the system, ensuring timely processing of insurance verifications

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in customer service or client relations
• Experience in an office or hospital environment, with high volume call center experience preferred
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is a plus