Registration and Financial Specialist

Job Summary

To support patient services in a remote environment, the full-time Registration and Financial Resolution Specialist will manage communications with patients, guarantors, and insurance companies, ensuring accurate registration, insurance verification, and account resolution while providing exceptional customer service.

Key responsibilities

• Serve as the initial point of contact, gathering patient demographic and insurance information while maintaining confidentiality
• Verify insurance eligibility, educate callers on billing options, and resolve patient accounts through various payment methods
• Document all interactions and maintain accurate records in compliance with best practices and organizational policies

Required qualifications

• High school diploma or GED; associate degree or 2+ years in patient scheduling, registration, or healthcare billing preferred
• Over one year of experience in a customer service or client relations role
• Experience in a high-volume call center or healthcare environment is preferred
• Strong proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is a plus