Registration & Financial Specialist

Job Summary

Working remotely on a full-time basis, the Registration & Financial Resolution Specialist will manage patient communications, verify insurance eligibility, and resolve patient accounts while providing exceptional customer service from Monday to Friday, 8 AM to 5 PM PST.

Key responsibilities

• Serve as the initial point of contact, gathering patient demographic and insurance information while maintaining confidentiality
• Verify insurance eligibility, educate patients on billing options, and resolve account discrepancies efficiently
• Document all interactions accurately and manage scheduling and coordination of patient services

Required qualifications

• High school diploma or GED; an associate degree or 2+ years in patient scheduling or healthcare billing is preferred
• Over one year of experience in a customer service or client relations role
• Experience in an office or hospital environment, with high volume call center experience preferred
• Proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Strong analytical and problem-solving skills with the ability to multitask in a fast-paced environment