Registration Specialist

Job Summary

To provide exceptional customer service in a remote setting, the full-time Registration & Financial Resolution Specialist will communicate with patients and insurance companies, manage patient registrations, verify insurance eligibility, and resolve patient accounts efficiently.

Key responsibilities

• Serve as the initial point of contact, gathering patient demographics and insurance information while maintaining confidentiality
• Verify insurance eligibility, educate callers on billing options, and resolve insurance and billing errors
• Document all interactions accurately and manage scheduling and coordination of patient services

Required qualifications

• High school diploma or GED; associate degree or 2+ years in patient scheduling or healthcare billing preferred
• Over one year of experience in customer service or client relations
• Experience in an office or hospital environment, with high volume call center experience preferred
• Strong proficiency in Microsoft Office products, including Word, Excel, and Outlook
• Familiarity with HCA/Parallon IT systems is preferred