Regulatory Complaints Manager

Job Summary

A company is looking for a Manager, Customer Support.

Key Responsibilities

• Supervises the Regulatory Complaint team to ensure high standards in investigating and resolving escalated customer complaints
• Manages the team's performance to meet departmental and company KPIs while ensuring compliance with regulatory standards
• Develops and trains team members, implements process improvements, and partners with regulators to enhance operational efficiency

Required Qualifications

• 3+ years of operational leadership experience
• Knowledge of bank and deposit compliance regulations
• Ability to train team members on processes
• Proficient in Microsoft Office Suite, including data analysis capabilities
• Highly organized with the ability to manage changing priorities