Regulatory Complaints Specialist

Job Summary

A company is looking for an Agency Complaints Specialist to investigate and respond to regulatory complaints from customers.

Key Responsibilities

• Provide comprehensive written analysis and responses to customer complaints filed with regulators
• Manage customer escalations to professional standards while ensuring compliance with company policies
• Collaborate with internal teams to resolve customer issues and improve processes based on complaint analysis

Required Qualifications

• 3 years of experience with responding to written regulatory complaints or equivalent
• Knowledge of bank and deposit compliance regulations
• Ability to exercise discretion and independent judgment with minimal supervision
• Intermediate level of knowledge/expertise with PC hardware and software
• Demonstrated ability to work well in a high-paced environment