Relationship Management Associate

Job Summary

Supporting the Workplace Solutions Team in a remote capacity, the full-time Relationship Management Associate will build and maintain relationships with clients and brokers in the 2-500 lives segment, ensuring high-quality service and addressing group benefits plan administration needs.

Key responsibilities

• Maintain knowledge of current trends and developments in assigned territory and products to enhance service offerings
• Respond to customer inquiries, ensuring timely resolution and delivery of exceptional customer service
• Collaborate with internal teams to resolve issues and recommend process improvements to enhance the customer experience

Required qualifications

• 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
• 1+ years of experience in relationship management relevant to the position
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)
• Ability to work until 7 pm Central time / 5 pm Pacific time on a rotation basis