Relationship Management Manager

Job Summary

Leading a team of Relationship Managers, the full-time Relationship Management Manager will build and maintain client relationships, drive business growth, and enhance customer satisfaction in a fully remote environment.

Key responsibilities

• Manage revenue performance across assigned accounts, focusing on forecasting, renewals, and growth opportunities
• Leverage client feedback and service metrics to improve customer satisfaction and identify service and product innovation opportunities
• Establish team KPIs and drive accountability for performance outcomes while coaching and developing Relationship Managers

Required qualifications

• Bachelor's degree or equivalent experience
• 3+ years of experience in sales/account management leadership with a focus on client-facing teams
• Financial knowledge related to revenue performance and retention outcomes
• Experience using VOC insights to enhance client experience
• Knowledge of Employer Services and proficiency with CRM platforms and reporting tools