Relationship Manager

Job Summary

Owning the end-to-end client experience, the full-time remote Relationship Manager will drive retention, engagement, and long-term value while collaborating with internal teams to deliver high-quality outcomes.

Key responsibilities

• 99% net revenue retention through proactive engagement
• Lead structured client interactions, including quarterly business reviews and renewals, to align programs with client goals
• Coordinate internal teams to address client needs and resolve service gaps effectively

Required qualifications

• Bachelor's degree or equivalent experience
• 3-5 years in relationship/account management or a similar client-facing role
• Proven ability to manage client relationships that drive retention outcomes
• Strong cross-functional coordination and execution skills
• Proficiency in using CRM tools to manage and track client activity