Relationship Manager, Volunteer Screening

Job Summary

To support a growing team, the full-time Relationship Manager, Volunteer Screening will manage client relationships, identify risks and opportunities, and advocate for tailored solutions while working remotely.

Key responsibilities

• Communicate regularly with clients to ensure healthy relationships and discover underlying risks and opportunities
• Coordinate among internal teams to advocate for clients and ensure a frictionless customer experience
• Conduct Account Review sessions and develop specific account plans to optimize revenue and retention opportunities

Required qualifications

• 2+ years of related experience
• Bachelor's degree or equivalent combination of education and experience
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Ability to learn and use internal business systems (Salesforce, Workday, ZenDesk, etc.)
• Strong relationship-building skills and self-motivated, goal-oriented approach