Relativity Certified Account Manager

Job Summary

A company is looking for a Technical Account Manager - ediscovery.

Key Responsibilities

• Develop a robust understanding of projects impacting service areas and minimize service impact
• Guide the resolution of critical customer incidents and lead technical success plans
• Drive internal service review meetings and partner with senior team members to troubleshoot customer incidents

Required Qualifications

• Must hold an active Relativity Certified Administrator certification
• 5+ years of technical experience with Relativity products in a customer-facing role
• Proven experience with SQL and Windows platforms, and troubleshooting complex technical issues
• Experience working in SaaS, IaaS, and/or Hybrid environments
• ITIL Certification preferred