Relativity Certified Account Manager

Job Summary

A company is looking for a Lead Technical Account Manager to support customers in achieving their goals using the Relativity suite of products.

Key Responsibilities

• Develop account plans and strategies to leverage the Relativity platform for customer objectives
• Guide the resolution of critical customer incidents and lead technical success plans
• Collaborate with cross-functional teams to enhance product offerings and improve customer experience

Required Qualifications

• Relativity Certified Administrator required
• 10+ years of technical experience with Relativity products in a customer-facing role
• Proven experience with SQL and Windows platform troubleshooting
• Experience in SaaS, IaaS, and/or Hybrid environments
• ITIL Certification preferred