Relativity Certified Technical Account Manager
Job Summary
To ensure strong outcomes for key customer projects, the full-time remote Senior Technical Account Manager will develop account strategies, guide the resolution of technical issues, and maintain ongoing oversight of customer relationships using the Relativity suite of products.
Key responsibilities
- Develop account plans and strategies to leverage the Relativity platform for customer objectives
- Lead technical success plans and guide the resolution of critical customer incidents
- Drive internal service review meetings and collaborate with cross-functional teams to enhance customer experience
Required qualifications
- Relativity Certified Administrator required
- Prior experience with Relativity and technical account management
- Proven experience with SQL and troubleshooting complex technical issues
- Ability to travel 1% of the time for customer engagements
- Experience in SaaS, IaaS, and/or Hybrid environments preferred
Complete Job Description
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