Job Summary

A banking company is in need of a Remote Customer Experience Specialist.

Must be able to:

• Be the first point of contact for our customer inquiries via the telephone
• Answer incoming calls and assist customers with questions and concerns
• Present options to customers about ways to make their banking easy and convenient

Applicants must meet the following qualifications:

• High school diploma or equivalent
• Minimum 18 months of customer service-related experience
• Effective problem-solving and negotiation skills
• Good communication skills including speaking clearly, articulately and accurately
• Proven time management skills / ability to multitask