Job Summary

A healthcare company is filling a position for a Remote 3PL Customer Service Representative 2 in Louisville.

Candidates will be responsible for the following:

• Responding to all inbound phone calls and emails
• Finding resolution of issues within the defined metrics
• Researching and resolving complex customer issues

Required Skills:

• Ability to identify trends in issues whenever possible
• Ability to employ active listening skills and questioning techniques
• Ability to defuse difficult situations