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Remote Academic Support Team Agent

Job is Expired
Location: Nationwide
Compensation: To Be Discussed
Staff Reviewed: Wed, Sep 08, 2021
Job Category: Education
Weekly Hours: Part Time
Employer Type: Employer

Job Summary

An online education company is seeking a Remote Academic Support Team Agent.

Individual must be able to fulfill the following responsibilities:

  • Exhibiting passion for helping students, school staff and instructors
  • Providing tutoring to students
  • Handling of chat, phone, and ticket requests including, tutoring, quiz resets, IEP processing, exemption requests, course and teacher issues, minor technical issues, and course navigation and set up

Must meet the following requirements for consideration:

  • Experience with online teaching and supporting adults and children with the use of technology
  • Experience in a customer service environment
  • Proficient in the use of any learning management system, preferably Brightspace.
  • Strong written/verbal communication skills
  • Microsoft Office (Outlook, Word, Excel & PowerPoint), Web proficiency
  • A valid teaching license with any state’s Department of Education

COMPLETE JOB DESCRIPTION

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