Remote Access Specialist

Job Summary

A company is looking for an Associate Access Specialist (Remote).

Key Responsibilities

• Answers inbound and outbound calls efficiently while scheduling appointments and addressing customer needs
• Captures customer information and documents messages for clinic staff and providers
• Educates and advises patients on appointment processes and prioritizes health concerns according to urgency

Required Qualifications

• High School Diploma or GED
• 1 year of relevant work experience
• Fundamental awareness of customer service and patient scheduling
• Basic knowledge of call center etiquette
• Ability to handle patient concerns and provide satisfactory service