Job Summary

A customer service company is in need of a Remote Account Management Senior Manager.

Core Responsibilities of this position include:

• Managing existing business accounts
• Creating, maintaining and executing on 1-3 year plan
• Preparing complete, accurate, and timely paperwork to ensure efficient processing of customer transactions

Position Requirements Include:

• Meet face to face with assigned clients and prospects
• 2 or more years’ experience in the BPO sector with knowledge in the account management
• Bachelor’s degree, will consider equivalent combination of education and experience for the right candidate
• Working with operations to ensure team is meeting contractual expectations
• Trusted advisor with ability to manage client expectations throughout the duration of client engagement
• Strategize and develop practices to effectively create, communicate and deliver customized sales opportunities