Job Summary
Under the direction of the AVP of Business Development, the Account Manager will meet and/or exceed objectives and goals by consistently exceeding client expectations and developing and maintaining strong customer relationships through proactive program management. Through consultative management, the Account Manager will:
Serve as the first point of contact for all client-related matters
Support internal and external interests through proactive management, continually assessing client needs
Build rapport with the client, all stakeholders and partners
Assist in the preparation of reports and proposals
Evaluate program enhancement opportunities
Analyze data
Promote the company's products and services through upsell initiatives
Work Specifics: Full-time, exempt position, regular travel required
Other responsibilities include, but are not limited to, the following:
Identify, develop, and expand new and existing relationships with assigned client(s) and related partners
Develop individual account management plans targeted toward strong, proactive program management and enhancement initiatives
Anticipate needs and serve as the client expert in all matters
Work with Senior Leadership and Department Managers to ensure customer satisfaction
Interface well with personnel and understand prioritization needs, resources, deliverables, and schedules
Evaluate metrics on client program performance with ability to lead discussions on metrics and program performance/enhancement initiatives
Coordinate, lead and document all client-related meetings, including preparation and presentation of program results and upsell opportunities to clients
Support the growth and development of the business through superior client retention practices
Work independently and lead the internal/external issue resolution process
Position will require occasional overnight travel
Other responsibilities or duties as may be assigned
Core Competencies:
Integrity & Trust: Is widely trusted; is seen as a direct, truthful individual; can present the unvarnished truth in an appropriate and helpful manner; keeps confidences; admits mistakes; doesn't misrepresent him/herself for personal gain.
Customer Focus: Is dedicated to meeting or exceeding the expectations and requirements of internal and external customers; gets first-hand customer information and uses it for improvements in products and services; acts with customers in mind; establishes and maintains effective relationships with customers and gains their trust and respect.
Action Oriented: Enjoys working hard; is action oriented and full of energy, especially for the things that he/she sees challenging; not fearful of acting with a minimum of planning; seizes more opportunities than others.
Time Management: Uses his/her time effectively and efficiently; values time; concentrates his/her efforts on the more important priorities; gets more done in less time that others; can attend to a broader range of activities.
Learning on the Fly: Learns and adapts quickly when facing new problems; a relentless and versatile learner; open to change; analyzes both successes and failures for clues to improvement; experiments to find solutions; enjoys the challenge of unfamiliar tasks.
Functional/Technical Skills: Demonstrates excellence in the functional and technical knowledge and skills necessary to do the job at a high level of accomplishment.
Approachability: Is easy to approach and talk to; spends the extra effort to put others at ease; can be warm, pleasant, and gracious; is sensitive to and patient with the interpersonal anxieties of others; builds rapport well; is a good listener; is accessible and able to obtain informal and incomplete information in time to do something about it.
Composure: Is cool under pressure; does not become defensive, or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis.
Problem Solving: Uses logic and methods to solve problems with effective solutions; probes all fruitful sources for answers; is excellent at honest analysis; looks beyond the obvious and doesn't stop at the first answers.
Drive for Results: Can be counted on to exceed goals successfully; is consistently one of the top performers; very bottom-line oriented; steadfastly pushes self and others for results.
Requirements
The ideal candidate will have a Bachelor's degree in Marketing, Business, or a related discipline with a proven track record of success in sales interactions and customer service. A working knowledge of the principles, terminology, and practices of health care and risk management is required. Three (3) to five (5) years of experience in the Workers Compensation industry is preferred. The ideal candidate will also have the following:
An entrepreneurial spirit showing your desire to be the best
Demonstrated ability to organize and plan complex tasks with minimal supervision
Exceptional time management skills and solid follow-through skills
Ability to deliver positive, measurable results
Ability to balance team environment with independent initiative
Compelling persuasion/negotiation and presentation skills
Proven track record for strong decision-making and owning accountability for success
Skilled in customer service relations, analysis and problem solving
Be proficient in Salesforce and MS Office Suite, particularly Excel, Word and PowerPoint
Valid Driver's License and auto insurance must be maintained at all times
Ability to lift up to 25 lbs
Sit (approx. 50-75% of the time), stand (approx. 25-50% of the time), type (approx. 10-30% of the time) and do the job with or without reasonable accommodation.
EK Health Services has built a reputation for offering superior, goal-oriented Workers' Compensation case management, utilization review, and bill review services. Our emphasis on medical excellence, superior service, impartial reporting, and case resolution is the driving force behind our consistent annual growth.
Employees are provided with competitive compensation and benefits, including but not limited to medical, dental, vision, PTO, and 401k. Please visit our website for more information at www.ekhealth.com.
EK is an equal opportunity employer and makes all employment decisions on the basis of merit. EK does not practice, tolerate, or condone unlawful discrimination based on any protected status or the perception of such status.
