Remote Client Success Manager

Job is Expired
Location: Nationwide
Compensation: Salary
Staff Reviewed: Thu, Aug 19, 2021

Job Summary

Our Company WHY is "helping people grow". While our clients who are group practices in the dental industry are rapidly growing, so are we! We are looking for someone to build relationships with clients, looking out for their best interests while helping them grow. This role will also involve managing marketing projects ranging from website development, digital and print ads, social media, and more. This is an exciting opportunity for growth within the department and company!

Key Responsibilities:

Develop a trusted advisor relationship with key accounts and stakeholders
Be the primary point of contact and build long-term relationships with clients
Understand project scope, requirements and resource needs by collaborating with sales, support team, and clients
Gather all assets from clients in a timely and organized fashion
Manage client profiles in Salesforce
Provide clear direction to internal teams, setting expectations and due dates for deliverables
Effectively manage client requests in a timely manner
Manage multiple projects simultaneously

Job Summary:
Full time, 40 hours per week. During busy times, more than 40 hours per week may be required
Salaried position, $3000 to $5000 per month, depending on experience
Benefits included after 90 day trial period: Health/Dental/Vision Insurance, Paid Time Off & Sick Time
Remote position with the ability to work anywhere
Working hours of 8am to 5pm PST is our preference but not a deal breaker
Must reside in the United States
Ability to work for a company that values their people and their talents
Supportive and empowering work culture environment

Must provide 16 personality type along with application in cover letter https://www.16personalities.com/free-personality-test

Also include in your cover letter, what your favorite pastime is and why

SMC National is an awesome company that encourages personal and professional growth. If you are interested in growing your skills and working with fun and energetic teammates, this is the company to be a part of!
Growing company = opportunities for advancement!

Basic Qualifications:
3-4 years of relevant experience as a Project Manager, Account Manager, or similar role
Marketing experience
Excellent customer service
Ability to effectively manage resources
Able to lead a team
Driven to deliver results
Highly organized
Exceptional communicator (verbal and written)
Experience with website management
Collaborative relationship builder
Attention to detail

Preferred Qualifications:
Experience with project management tools such as TaskRay, SalesForce, Zendesk
Dental industry experience or knowledge
This role will fit like a glove for:
Someone who is a go-getter
Someone who is self-aware and has a growth mindset
Someone who can see the silver lining in things and is positive
Someone who can take ownership of their actions
Someone who is a unicorn
Someone who is inquisitive and naturally never stops learning
Someone who is self-motivated and doesn't need a manager instructing him or her on what to do
Someone who values documentation and process when it comes to ad optimization and reporting additional details
Someone who is self-aware
Someone who isn't afraid of personal development
Someone who can take ownership of their actions
Someone who is passionate

This job is remote
This is a full time position, and very fast-paced, requiring high attention to detail

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