Remote Account Representative

Job Summary

To support patients in managing their accounts, the full-time Remote Account Representative will engage in empathetic conversations, offer payment solutions, and handle a high volume of calls while working from home.

Key responsibilities

• Assist patients in understanding their accounts and provide suitable payment options
• Manage a high volume of inbound and outbound calls while documenting interactions accurately
• Achieve performance goals with the support and coaching provided

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Basic knowledge of medical terminology is preferred
• Ability to build trust and manage sensitive conversations effectively
• A reliable and detail-oriented work style
• Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA