Remote Account Representative

Job Summary

To support patient financial responsibilities, the full-time Remote Account Representative will assist individuals in understanding their accounts, offer payment solutions, and manage a high volume of calls while working from home.

Key responsibilities:

• Engage with patients to clarify account details and propose payment options
• Handle a significant volume of inbound and outbound calls while documenting interactions accurately
• Achieve performance goals with ongoing support and coaching

Required qualifications:

• 1+ year of experience in a call center, customer service, billing, or collections environment
• Basic knowledge of medical terminology is preferred
• Proven ability to build trust and navigate sensitive conversations
• A reliable and detail-oriented work style
• Must reside in specific states: FL, GA, MO, NE, NC, SC, TN, or VA