Remote Account Representative

Job Summary

To support patients in understanding their financial responsibilities, the full-time Remote Account Representative will engage in inbound and outbound calls, offer payment solutions, and document interactions while working from home.

Key responsibilities

• Assist patients in navigating their accounts and provide appropriate payment options
• Manage a high volume of calls while accurately documenting interactions in the system
• Achieve performance goals through ongoing support and coaching

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Basic knowledge of medical terminology is preferred
• Ability to build trust and handle sensitive conversations effectively
• A reliable and detail-oriented work style
• Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA