Remote Account Representative

Job Summary

Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will engage in problem-solving conversations, manage a high volume of calls, and document interactions while working from home.

Key responsibilities

• Assist patients in understanding their accounts and provide suitable payment options
• Handle inbound and outbound calls efficiently while meeting performance goals
• Accurately document all interactions in the company's systems

Required qualifications

• 1+ year of experience in call center, customer service, billing, or collections
• Basic knowledge of medical terminology is preferred
• Proven ability to build trust and manage sensitive conversations
• Reliable and detail-oriented work style
• Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA