Remote Account Representative

Job Summary

Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will engage in inbound and outbound calls to clarify account details and offer payment solutions while working from home.

Key responsibilities

• Assist patients in understanding their accounts and provide appropriate solutions
• Manage a high volume of calls and accurately document interactions in the system
• Achieve performance goals with ongoing support and coaching

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections role
• Basic knowledge of medical terminology is preferred
• Ability to build trust and handle sensitive conversations effectively
• A reliable and detail-oriented work style
• Must reside in specific states (FL, GA, MO, NE, NC, SC, TN, or VA)