Remote Account Representative

Job Summary

Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will engage in problem-solving conversations and manage a high volume of inbound and outbound calls while working from home.

Key responsibilities

• Assist patients in understanding their accounts and offer appropriate payment options
• Document interactions accurately in the system and meet performance goals
• Provide empathetic support during sensitive conversations with patients

Required qualifications

• 1+ year of experience in a call center, customer service, billing, or collections
• Basic knowledge of medical terminology is preferred
• Ability to build trust and handle sensitive conversations effectively
• A reliable and detail-oriented work style
• Must reside in FL, GA, MO, NE, NC, SC, TN, or VA