Remote Account Representative
Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will engage in inbound and outbound calls to resolve accounts with empathy and professionalism while working from home.
Key responsibilities
- Assist patients in understanding their accounts and explore payment options
- Manage a high volume of calls while accurately documenting interactions
- Achieve performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and handle sensitive conversations effectively
- Reliable and detail-oriented work style
- Must reside in specified states (FL, GA, MO, NE, NC, SC, TN, or VA)
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