Remote Account Representative
Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will manage inbound and outbound calls, offer payment solutions, and document interactions while working from home.
Key responsibilities
- Assist patients in understanding their accounts and finding appropriate solutions
- Provide payment options, including full balance payments and payment plans
- Document interactions accurately and meet performance goals with ongoing support
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations
- A reliable and detail-oriented work style
- Must reside in specified states (FL, GA, MO, NE, NC, SC, TN, or VA)
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