Remote Account Representative
Job Summary
To support patients in understanding their financial responsibilities, the full-time Remote Account Representative will engage in high-volume inbound and outbound calls, offering payment solutions while documenting interactions accurately from a home office.
Key responsibilities
- Assist patients in understanding their accounts and provide suitable payment options
- Manage a high volume of calls and document all interactions in the system
- Achieve performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to handle sensitive conversations and build trust with patients
- A reliable and detail-oriented work style
- Must reside in specific states (FL, GA, MO, NE, NC, SC, TN, or VA) with a suitable workspace
Complete Job Description
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