Remote Account Representative
Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will manage inbound and outbound calls, provide payment options, and document interactions while working from home.
Key responsibilities
- Engage with patients to clarify account details and offer suitable solutions
- Facilitate payment options, including full payments, payment plans, and financial assistance
- Document all interactions accurately and meet established performance goals
Required qualifications
- Minimum of 1 year experience in a call center, customer service, billing, or collections role
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations effectively
- Reliable and detail-oriented work style
- Must reside in specific states: FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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