Remote Account Representative
Job Summary
To support patients in managing their financial responsibilities, the full-time Remote Account Representative will engage in inbound and outbound calls, provide payment solutions, and document interactions while working from home.
Key responsibilities:
- Assist patients in understanding their accounts and explore payment options
- Manage a high volume of calls while accurately documenting interactions
- Achieve performance goals with ongoing support and coaching
Required qualifications:
- 1+ year of experience in call center, customer service, billing, or collections
- Basic knowledge of medical terminology (preferred)
- Ability to build trust and navigate sensitive conversations
- A reliable, detail-oriented work style
- Must reside in specified states and meet technical requirements for remote work
Complete Job Description
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