Remote Account Representative
Job Summary
To support patients in understanding their financial responsibilities, the full-time Remote Account Representative will engage in inbound and outbound calls, offering solutions and payment options while documenting interactions accurately in a remote work environment.
Key responsibilities
- Assist patients in comprehending their accounts and provide appropriate solutions
- Manage a high volume of inbound and outbound calls while documenting interactions accurately
- Achieve performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections
- Basic knowledge of medical terminology is preferred
- Ability to build trust and navigate sensitive conversations
- A reliable, detail-oriented work style
- Must reside in specific states including FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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