Remote Account Representative
Job Summary
Helping patients navigate their financial responsibilities, the full-time Remote Account Representative will manage inbound and outbound calls, provide payment solutions, and document interactions while working from home.
Key responsibilities
- Engage with patients to clarify account details and offer appropriate payment options
- Handle a high volume of calls while accurately documenting all interactions
- Meet performance goals with ongoing support and coaching
Required qualifications
- 1+ year of experience in a call center, customer service, billing, or collections role
- Basic knowledge of medical terminology is preferred
- Demonstrated ability to build trust and manage sensitive conversations
- A reliable and detail-oriented work style
- Must reside in specific states: FL, GA, MO, NE, NC, SC, TN, or VA
Complete Job Description
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