Job Summary

A software-as-a-service company is filling a position for a Remote Account Resolutions Specialist.

Core Responsibilities Include:

• Reviewing customer accounts for accuracy and completeness
• Focusing on retention by proposing solutions and negotiating with customers
• Keeping current with product knowledge regarding features and functionality

Qualifications Include:

• Listen, assess, and communicate effectively and positively under challenging circumstances
• Strong analytical skills
• Emphasis on SaaS understanding, CRM, and business analysis
• Strong customer service skills
• 3-5 years’ work experience in a Customer Service role