Remote Account Support and Customer Relationship Manager

Job ID: Available for Members

Location: California, Colorado, North Carolina

Compensation: To Be Discussed

Staff Reviewed: Wed, May 27, 2020

Job Category: Account Management

Telecommute Level: Occasionally

Travel Requirements: Field Travel Required, Some Travel

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Job Summary

An information technology company is seeking a Remote Account Support and Customer Relationship Manager.

Must be able to:

  • Own the key service relationship with the customer
  • Assist salespeople with account information gathering
  • Support accounts with complex and/or international service requirements

Qualifications Include:

  • Possible travel based on account requirements
  • Degree level education or relevant Services/Account Management experience
  • Ability to analyze Standard Reports, look for trends, and provide recommendations
  • Ability to analyze and present standard monthly service reports to the customer
  • Ability to review quality of customers help desk and coordinate additional training
  • Ability to take active measures to identify additional customer services opportunities