Remote Actionable Intelligence Product Support Specialist

Job Summary

An analytics company needs applicants for an opening for a Remote Product Support Specialist.

Core Responsibilities of this position include:

• Functioning as primary customer contact for all incoming calls
• Ensuring the highest level of communication with the customer
• Facilitating resolutions with customer contacts

Qualifications Include:

• 3-5 years of customer contact center or customer service experience
• Experience with operating systems, desktop domains and Windows security
• Ability to interpret  schemas and/or author queries and stored procedures
• Strong communication skills written and verbal
• Experience in documenting customer issues with ability to tailor the explanation
• Experience in effectively dealing with customer service issues and handling customer conflict