Remote Admin Support Associate

Job Summary

A company is looking for an Admin Support Associate for a temporary remote role.

Key Responsibilities

• Field and categorize incoming support requests from users and update customer profiles
• Act as a resource for users on inquiries related to products, refunds, and account access
• Monitor communication channels and collaborate with other teams to assist with support requests

Required Qualifications

• Up to 3 years of relevant experience in customer service
• Experience in supporting customers via email and phone
• Ability to learn quickly and adapt to new information
• Goal-oriented with a focus on meeting quality and quantity KPIs
• Passion for the mission of supporting political and progressive causes